Jet2 has slammed the ‘inexcusable’ airport chaos as the holiday company warned its performance in the current year will depend on how quickly services can return to normal.
The group said it was “directly affected” by the disruption as it laid bare the problems caused by airports and suppliers being “woefully unprepared and under-resourced”.
He said customers had to endure a ‘much poorer experience’ than they should have, with passengers hit by flight delays, cancellations, long queues, baggage handling issues and a lack of onboard catering supplies.
Jet2 said: “The group’s performance for the year ending March 31, 2023 is highly dependent on how quickly the wider aviation industry returns to some level of stability, as well as the strength of bookings. for the remainder of the summer and the second half of the fiscal year. , a period for which we still have limited visibility.
The comments came as he reported operating losses narrowed to £323.9million for the year to March 31 from £336.1million the previous year.
Pre-tax statutory losses widened to £388.8m from £341.3m.
The company said average prices for its package holidays rose 2% to £689, after hotels cut costs the previous year, but said prices are expected to come under pressure this year as the cost of living crisis is affecting consumer spending.
Jet2 Executive Chairman Philip Meeson said: “Most of our 10 base airports in the UK have been woefully ill-prepared and under-resourced for the volume of customers they could reasonably expect.”
He said it was “inexcusable knowing that our flights have been on sale for many months and our fill rates are completely normal”.
“This difficult return to normal operations has happened simply due to the lack of planning, preparation and reluctance to invest on the part of many airports and associated suppliers,” he added.
The company said it had given its staff an 8 per cent pay rise, with an additional £1,000 to be paid to all colleagues at the end of the summer season in recognition of their hard work in difficult times.